1. Object

1.1 These General Conditions, updated in January 2019, are intended, with the order form, and the other elements referred to in them, to regulate the terms and conditions governing the provision of the Online Store Service of Quinta de São Domingos, headquartered at Av. Diocese of Vila Real, 5054 - 221 - Peso da Régua, under the single registration and identification number of corporate entity number 507072928.

1.2 The purchase of any product in the Online Store of Quinta de São Domingos implies the acceptance of these General Conditions of Sale Online.

1.3 Any and all alcoholic beverages available for sale at the Quinta de São Domingos Online Store can only be purchased by persons who are of legal age in your country of residence.

2. Product, Price and Content Information

2.1 Quinta de São Domingos reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

2.2 The images that illustrate each product at Quinta de São Domingos may differ from the product subsequently delivered, and the same products are subject to stockbreeding.

2.3 Despite the efforts of Quinta de São Domingos, some products may present an inaccurate price, which is why the company checks the prices whenever it processes the orders. Consequently, the prices presented at Quinta de São Domingos are merely indicative and do not constitute a contractual offer. If the actual price of the product is lower than the advertised price, Quinta de São Domingos will refund the difference. If the price is higher, Quinta de São Domingos will inform the customer of such situation by e-mail and will wait for their decision to accept the new price or cancel the order within 15 days from the date the e-mail was sent. -mail.

2.4 Under Portuguese law, all prices presented at Quinta de São Domingos include their respective VAT rates, unless otherwise indicated.

2.5 The promotions disclosed in the Quinta de São Domingos Online Store may not be applicable to the physical store.

3. Order and Payment

3.1 After confirmation of the order at Quinta de São Domingos, an e-mail will be sent to the contact address registered in the same by the customer when formalizing, with all details about delivery, invoicing, payment information, products and values. The Quinta de São Domingos suggests to all the clients the confirmation of the details of the same. If the customer does not receive the order confirmation email, they are requested to contact Quinta de São Domingos through the following contacts so that this notification is sent back to the client's email address.

3.2 If any of the details placed by the customer in the order are wrong and / or the customer wishes to change some information, as long as the order has not yet been shipped, the customer is requested to contact through the following contacts as soon as possible so that the requested change is made internally. Changes to the details of orders already dispatched will have to be analyzed by the Quinta de São Domingos team so that, together with the customer, a more adequate solution can be found.

3.3 All orders at Quinta de São Domingos will only be processed once the payment has been received. The formalization of the order alone does not constitute a reservation of the products.

3.4 If an order can not be partially or totally satisfied, the customer will be immediately contacted by Quinta de São Domingos in order to find the most appropriate solution.

3.5 All orders placed at Quinta de São Domingos have a maximum payment term of 5 days. After this period, the order will be automatically canceled.

3.6 Orders may be canceled when expressly requested by the customer through one of the following contacts, prior to shipment of orders. After confirming the shipment of the order, the customer is requested to contact Quinta de São Domingos so that, together with it, the most appropriate solution can be found.

3.7 Payment via bank transfer is accepted through the Quinta de São Domingos Online Store.

3.8 The order status in Quinta de São Domingos is comprised of 3 phases: Pending, Processing and Completed.

 a) Pending - Awaits payment entry into the Quinta de São Domingos system;

 b) In Processing - Phase in which the payment has already been received, and the order is in processing and in preparation / preparation;

 c) On Hold - Await additional confirmations with the customer to proceed with the order. Exceptional phase.

 d) Finished - The order has already been shipped / sent.

4. Shipping charges

4.1 The prices of the products add to the respective value of the goods, each order, which are calculated based on the sum of two factors: the cost of packaging and the cost of transportation. The packaging cost per bottle is € 2 (€). The cost of shipping depends on the weight of the order and its delivery destination. This port value can be simulated inside the shopping cart with the desired products added and filling all required fields of the simulator. The total shipping costs will also be automatically calculated when placing your order in the Online Store. It should be noted that the factors of this calculation may be variable and may change without prior notice.


5. Expeditions and Deliveries / Survey in Physical Store Quinta de São Domingos

5.1 For orders to be sent to the requested address, the option of sending - National Shipping (in case of Portugal) and International Shipping (in case of other countries outside Portugal) must be chosen.

5.2 In general, after an expedition, an order at Quinta de São Domingos will be delayed:

- 72 hours in mainland Portugal;

- Between 5 and 9 business days in the Islands of Madeira and Azores;

- About 4 working days in Peninsular Spain;

- About 6 working days in the rest of Europe;

- Approximately 7 working days in the rest of the world.

5.3 After dispatch of the orders, the information for the monitoring of the shipment will be available in the account of the clients who have placed the order with registration and a notification is also sent by e-mail with the information of the link to monitor the shipment for all registered customers and not registered. If for any reason the customer does not receive the shipment confirmation, please contact Quinta de São Domingos through one of the following contacts so that all the available information about the shipment of the order will be sent again.

5.4 After the dispatch notification, customers must follow the status of the shipment through the link provided by Quinta de São Domingos, so that they are aware of the state of evolution until the delivery of the order, since Quinta de São Domingos it does not notify each change of shipping status.

5.5 All products sent by Quinta de São Domingos must be checked upon delivery. If the customer verifies that the order is damaged, he must return it immediately to the transport company, justify the reason for the return in the delivery note of the carrier and immediately notify Quinta de São Domingos through one of the following contacts.

5.6 If, after delivery, the client verifies that any of the articles is not in compliance, he / she is requested to contact the Quinta de São Domingos immediately by e-mail [email protected] indicating the order number or the number of the document accompanying the order, attaching images of the packaging as received and all articles, so that the process of investigation of the occurrence is opened internally and in this way the situation can be resolved as soon as possible.

5.7 Quinta de São Domingos is not responsible for shipments made to countries in which the law does not allow the entry of alcoholic beverages. It is the responsibility of the customers to seize the respective orders, as well as the payment of customs fees, if they exist. In case of return of the products, Quinta de São Domingos will only refund the amount corresponding to these same products. In case of doubts the customer can contact the Quinta de São Domingos before ordering.

5.8 Quinta de São Domingos has contracted services with specialized carriers for deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the delivery and delivery deadlines, however, it should be noted that any delays in deliveries may be unrelated to Quinta de São Domingos, and it is not possible in these cases to guarantee exact deadlines for delivery.

5.9 Most deliveries are made during office hours on business days at the shipping address indicated by the customer when submitting the order.

5.10 In case of an unsuccessful delivery attempt by the transport company due to absence, a transit notice is always left in the customer's mailbox with the carrier's information. Depending on the service and the carrier, the parcels must be collected at the place indicated by the same in the transit advice note, or the information requested in the same notice must be followed.

5.11 If for any reason the customer can not receive the order or pick it up at the place indicated by the carrier, the customer is requested to contact Quinta de São Domingos so that the best solution can be found.

5.12 Before submitting the order, in case the customer wishes to carry out the survey in our store, you must select the option '' Survey in the Shop '' - the Quinta de São Domingos Store, 244, Peso da Régua will be automatically assumed.

 a) The person whose name is described in the order form will only be authorized to lift the order, unless it informs the Quinta de São Domingos in advance that another person (identifying the name) will pick up the order.

 b) In-store pickup orders may take 1 business day to be processed, all customers will be notified via email when they are available to be collected.

 c) When going to the physical facilities of Quinta de São Domingos, the customer must accompany the confirmation / order number, ensuring that he has received our order confirmation notification available for lifting, and thus avoid unnecessary travel.

6. Governing Law

6.1 Quinta de São Domingos recognizes to all its clients the right of resolution of the contracts that they celebrate with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law no. 143/2001 and Decree-Law 82/2008 of 20/05.

6.2 For exchanges or returns, the customer is requested to contact Quinta de São Domingos by e-mail [email protected] indicating the number of the order or the document that accompanied it, taking into account the conditions described below in the following topics :

 a) To return the order, the product must be in perfect condition, and if necessary with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.

 b) The return of defective products and wrong shipments will be admitted, and Quinta de São Domingos will be responsible for shipping and collection expenses whenever the customer communicates this circumstance within a period of 14 (fourteen) days from the date of receipt of the product.

 c) Once the goods have been received at our facilities and after validation of the condition of the goods in conformity, the value will be refunded according to the modality of payment made by the customer, or another solution previously agreed with the same .

6.3 Quinta de São Domingos assumes responsibility for defects of origin or raw material of the product purchased and if confirmed by the specialized team of Quinta de São Domingos, the product will be exchanged or returned free of charge for the customer.

6.4 Quinta de São Domingos will not accept return of the product after use, or if it has been modified or modified.

6.5 Quinta de São Domingos is not responsible for any deficiencies due to incorrect use, negligence, poor storage conditions or force majeure. 

7. Governing Law

7.1 All purchases made on the Quinta de São Domingos website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court.

7.2 If the Client is outside Continental Portugal, Quinta de São Domingos hereby informs that any judicial proceeding must be exclusively established in the Portuguese Courts.

These general conditions of sale online can be changed without prior notice and should therefore be consulted before any order is placed.